The website https://www.vixxhotel.be/ (hereinafter: the "Website") is offered by:

VixX Hotel (hierna “VixX Hotel”, “Wij” en “Ons”)
Muntstraat 11
2800 Mechelen

Thanks in advance for your visit to our website and for the interest in our services.

Do not hesitate to contact us if you have privacy-related questions. We promise you a quick answer!

E-mail: info@vixxhotel.be                                                                                                Telephone: +32 (0)15 20 36 77


Every person who visits or uses our Website (hereinafter: the "User") makes certain personal information available. This is possible, for example, when you submit a contact form, when you ask for product information or when you apply for a specific vacancy at VixX Hotel.

This personal information constitutes information that allows us to identify you as a natural person, regardless of whether we actually do so. You are identifiable as soon as it is possible to create a direct or indirect link between one or more personal data and you as a natural person.

At VixX Hotel, we take the security of the personal information you leave on our Website very seriously. After this you will learn how we handle your personal data.

We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference in this Privacy Statement to the GDPR is a reference to the Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of these data (General Data Protection Regulation).

Through this Privacy Statement every User is informed of the processing activities that VixX Hotel can implement with his personal data. VixX Hotel reserves the right to change this Privacy Statement at any time. Any substantial change will be clearly reported to the User. We advise the User to consult this document regularly.


The content of our Website may contain a link, hyperlink or framed link to foreign websites or other forms of electronic portals. A link does not automatically mean that there is a link between us and the foreign websites, nor that we (implicitly) agree with the content of these websites.

We do not control these foreign websites and are not responsible for the safe and correct operation of the link and the final destination. As soon as you click on the link you leave our Website and you can no longer hold us liable for any damage.

It is possible that foreign websites do not offer the same guarantees as we do. If you use a link on this Website that leads to a foreign website and leave your personal data on such a website, the processing of this personal data is not subject to this privacy statement, but to the possible privacy policy of the administrator of that foreign website. We therefore recommend that you carefully read the General Conditions and the Privacy Statement of these foreign websites.



4.1. Processing manager                                                                                                          VixX Hotel is responsible for processing and only determines whether, in cooperation with others, which personal data is collected, as well as the purpose and means of processing these personal data. VixX Hotel has taken the necessary technical and organizational measures to effectively protect the personal data of its Users against unauthorized access and use.

4.2. Processor (s)                                                                                                                       VixX Hotel is free to call on data processors. A processor is a natural person or legal entity that processes personal data on request from or on behalf of the controller.                                        The processor is legally obliged to ensure the security and confidentiality of the personal data.      The processor always acts according to the instructions of the controller.                                  VixX Hotel relies on the following categories of «processors»:

  • Companies we have enabled for analytical purposes;
  • Companies we have enabled for hosting purposes;
  • Companies we have engaged for administrative purposes;
  • Companies we have enabled for communication purposes;

With a view to the optimal protection of the personal data of the Users, VixX Hotel has made the necessary contractual agreements with the aforementioned data processors in order to use the same standards as VixX Hotel.


In accordance with the GDPR, we process personal data on the basis of the following legal grounds:

  • On the basis of the execution of the agreement as agreed with the User, or the exercise of pre-contractual steps taken on his application; or
  • On the basis of compliance with legal or regulatory provisions, relating to the management of the contractual relationship, in particular the invoicing;
  • Based on our legitimate interest in sending information and newsletters to our customers;
  • Based on the explicit permission for sending information and newsletters to prospects and other interested parties;
  • Based on the explicit permission for sending communication about vacancies after a previous application;
  • Based on the explicit permission for sending promotional offers (direct marketing).


VixX Hotel undertakes to collect and process only those personal data that are relevant and necessary for the purposes for which they are processed. The following categories of personal data are processed:

  • Personal identification data (name, first name, address, login details);
  • Contact details (telephone number and e-mail address);
  • Electronic identification data (IP address, cookies, click behavior);
  • Personal data (gender, age, date and place of birth, nationality).
  • Content of communication (e-mails, chats, fill-in forms, etc.)

This personal data can be collected when you use our Website (eg by filling in a contact form) or by making use of our services. Other personal data can be collected at a later time, for example in the context of our after-sales. The amount of personal data collected depends on your use of the Website and the functionalities of the Website.


In addition, we use cookies to recognize the User and provide a personal user experience, to remember their technical choices (for example, a language), to monitor and analyze the use of the Website and to detect and correct any errors on the Website. You can refuse cookies. If you refuse cookies, the website or parts of it may no longer work properly. Please refer to our Cookie Policy for more information about how we use cookies.


VixX Hotel collects your personal data to provide each User of our Website with a safe, optimal and personal user experience. The collection of personal data is further expanded as the User makes more intensive use of our Website and our online services. VixX Hotel reserves the right to suspend or cancel certain operations if personal data is missing, incorrect or incomplete.            Data processing is essential for the operation of our Website and the associated services.  Processing is only for the following well-defined purposes:

  • Following information requests;
  • Customer management: customer administration, order management, deliveries, invoicing, support, complaints monitoring and sending newsletters;
  • Answering and following up questions and suggestions via the chat function on the Website in a clear, pertinent and focused manner.
  • Following up applications and keeping CVs and motivation letters for future vacancies;
  • Dispute management;
  • Protection against fraud and violations;
  • Personalized marketing and advertising if you have expressly agreed to this. In that case, you are at all times entitled to withdraw your consent.
  • When visiting the Website, some personal data are collected for statistical purposes. VixX Hotel relies on Google Analytics to monitor and analyze the Internet traffic and browsing habits of the User on the basis of this information. Thanks to the results of these analyzes, we can optimize the use of our Website. When you visit the Website, you declare your agreement with this data collection for statistical purposes as described above.

The User always provides the personal data to VixX Hotel himself and in this way can exercise a certain control. If certain personal details are incomplete or apparently incorrect, VixX Hotel reserves the right to postpone certain expected actions temporarily or permanently.


Your personal data will only be processed for internal use within VixX Hotel. Your personal data will not be sold, passed on or communicated to third parties, unless you have given us your explicit permission beforehand.

The information you provide us in the context of an application will in no case be disclosed to third parties.


Your personal data will be retained for as long as necessary to achieve the objectives set out in article 5. They are removed from the database when they are no longer required to pursue these goals or if the User validly exercises the right to delete the personal data.

As far as CVs and motivation letters of refused candidates are concerned: with your consent we will keep this personal data for a maximum of two years. Should there be a vacancy for which you qualify, we have the opportunity to contact you.



11.1 Warranty of a lawful and secure processing of personal data

Your personal data are always processed for legitimate purposes, as set out in article 5.             They are collected and processed in an appropriate, relevant and proportional manner, and are not kept longer than necessary to achieve the set goals.

11.2 Right of inspection

If you can prove your identity, you acquire the right to obtain information about the processing of your personal data. In this way you have the right to inspect the purposes of the processing, the categories of personal data, the categories of recipients to whom the personal data are sent, the criteria that determine the period of data retention and the rights that you can exercise with regard to your personal data.

11.3 Right to rectification of personal data

Inaccurate or incomplete information can be improved. It is first of all the responsibility of the User to make the necessary adjustments to his "User profile". One can also address us with a request for change.

11.4 Right to the erasure of your personal data

You also have the right to obtain the removal of your personal data in the following cases:

  • Your personal data is no longer needed for the intended purpose;
  • You revoke your consent to the processing of your personal data and there is no other legal basis for processing your personal data;
  • You lawfully submitted an objection to the processing of your personal data;
  • Your personal data will be processed unlawfully;
  • Your personal data must be removed on the basis of a legal obligation.
  • The removal of personal data is mainly related to visibility; it is possible that the deleted personal data will remain temporarily stored.

11.5 Right to restriction of processing

In some cases you have the right to request restrictions on the processing of your personal data. This certainly applies in the event of a dispute with regard to the accuracy of personal data, if the personal data are necessary in the context of a legal procedure or for the time necessary for VixX Hotel to establish that you can validly exercise your right to removal.

11.6 Right to object

You have the right to oppose at any time to the processing of your personal data for 'direct marketing' purposes, profiling purposes or purposes that result from the legitimate interests of the data controller. VixX Hotel will cease processing your personal data unless VixX Hotel can demonstrate that there are compelling legal reasons to process your personal data that prevail over your right to object.

11.7 Right to data portability

You have the right to obtain the personal data provided to VixX Hotel in a structured, current and machine-readable form (eg an Excel file). You also have the right to transfer this personal data to another controller, unless this is technically impossible.

11.8 Right to withdraw your consent

You have the right to withdraw your permission at any time, for example if you have given it for direct marketing purposes.


If you wish to exercise your rights, you must send a written request and proof of identity by registered letter to VixX Hotel, Muntstraat 11, 2800 Mechelen, Belgium or via e-mail to info@vixxhotel.be. We will reply as soon as possible, at the latest one (1) month after receiving your request.


If you do not agree with the processing of your personal data by VixX Hotel, you have the right to submit a complaint to the competent supervisory authority (for Belgium: https://www.privacycommission.be/).